What customers are asked
- The day after an invoice is paid: How did we do? — one to five stars and an optional comment.
- A week later: How likely are you to recommend us? — nought to ten.
- Months later, check-ins if you've set them — for example at 6 and 12 months.
All three are switched on or off in Settings → Rules → After-sales. Customers who've unsubscribed from marketing don't get check-ins.
Reading the answers
Feedback shows your average rating, your net promoter score, the spread of stars, and the most recent answers with the customer and job, so you know who to phone.
Still stuck?
Press Get help in the portal or under More in the Dentz app, or email hello@dentz.co.za. A person answers, usually within the working day.
Updated 2026-09-25