Dentz support never opens your account without your permission. When it would help for us to see what you see, the owner can let us in for a short time.
- Go to Settings → Support access.
- Switch on Let Dentz support see my account for 72 hours. If support asked first, you'll have an email — its button takes you to the request, with Approve for 72 hours and Decline.
- Switch it off any time. It also switches itself off after 72 hours.
What we can and can't do
- We can look, never change. Every save is refused while support is viewing, so fixes are made by you, with us on the phone.
- Each visit lasts at most 30 minutes, and a banner names who is viewing, with End now.
- The Access log lists every visit: who, why and when.
Still stuck?
Press Get help in the portal or under More in the Dentz app, or email hello@dentz.co.za. A person answers, usually within the working day.
Updated 2026-09-25