Dentz makes two kinds of invoice. A deposit invoice is raised when a customer approves, if you ask for a deposit. A final invoice is raised when a job is closed, and takes off any deposit already invoiced for the same quote.
Finding invoices
Invoices has five views: All, Owing (every open invoice, oldest first), Overdue, Drafts and Paid. Search by number or customer.
| Status | Means |
|---|---|
| Draft | Not sent. Can be issued or voided. |
| Issued | Numbered and sent to the customer. |
| Part paid | Some money in, a balance left. |
| Paid | Settled. |
| Void | A draft that was cancelled. Its number is never used. |
Issuing a draft
Open the draft, check it, and press Issue & email. It gets its number and the customer gets a link to view, pay or save it as a PDF. Void cancels a draft without sending anything.
Correcting an issued invoice
Issued invoices can't be changed — that's the law for tax invoices, and it keeps your books honest. Open the invoice, expand Issue a credit note, enter the amount including VAT and a reason ("panel re-done at no charge"), and press Issue credit note. The balance drops by that amount.
Still stuck?
Press Get help in the portal or under More in the Dentz app, or email hello@dentz.co.za. A person answers, usually within the working day.
Updated 2026-09-25